Tips and Scripts For Tricky Client Conversations
Even if you have done your best to cultivate an excellent client experience and hold fast to helping your clients achieve excellent outcomes, difficulties will arise.
Learning how to manage those situations skillfully will help you stay on track with your existing clients; get paid for all your value; and, ultimately, build a thriving business.
“When clients increase the scope of a project, my first instinct has been to keep them happy and not saying anything about the budget. Now I use Deb's Tips and Scripts for Tricky Conversations tool to talk with clients about it without damaging the relationship and without me doing the work for free!”